Which statement best describes an ombudsman?

• A. A legally appointed advocate who visits facilities and listens to residents
• B. An administrator who oversees finances
• C. A nurse responsible for care plans
• D. A family member appointed by residents

Answer: (A)

An ombudsman is an independent, legally appointed advocate for residents in care facilities. They visit facilities to observe conditions, listen to residents’ concerns, and help resolve complaints. Their role is to protect residents’ rights and ensure they receive appropriate care, guiding residents and families through the process of addressing issues or filing complaints. This differs from a facility administrator who oversees finances, a nurse who develops care plans, or a family member chosen by the resident—the ombudsman is not part of the facility staff and exists to advocate for residents’ interests. So, describing someone who is a legally appointed advocate who visits facilities and listens to residents best captures the ombudsman’s role.